Terms of Service
These are our terms, we’ve tried to keep them simple and to phrase them in plain english, please read them before continuing to use the site.

This website is operated by Doctor Will’s Ltd. Registered in the UK No. 09965620. VAT Registration No. 258232893. 46, High Street, Gosforth, Newcastle upon Tyne, NE3 1LX.  

By visiting our site and/or buying something from us, you agree to be bound by the following terms and conditions including those set out in our Buying Guide and Privacy Policy and any additional terms and conditions and policies we make reference to or link to. These terms apply to all users of the site, please read them carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not use the website.

Our Products & Service
Our Products are sold subject to their product descriptions. We take care that these are as accurate as possible but occasionally they may contain inaccuracies, omissions or typographical errors. Likewise these may affect promotions, offers, product shipping charges, transit times and availability. As such all of the information on this website, including product descriptions, may not always be accurate when you place an order. In such cases we will try and contact you to resolve the issue but we reserve the right to: correct any errors, inaccuracies or omissions; change or update information; withdraw the produce from sale or cancel orders without prior notice. We are not responsible if information made available on this site is not accurate, complete or current. From time to time we may change the design and specification of our products, and product descriptions and prices are subject to change without notice. We may also withdraw products from sale without notice. We try and deliver the best service we can but occasionally we may need to take the site offline for maintenance or updates.

Refusal of Transaction
We reserve the right to refuse any order or refuse service to anyone, for any reason at any time. In the event that we make a change to or cancel an order we will attempt to contact you with the information you have provided. In using our site, you agree to provide current, complete and accurate billing and shipping information for all purchases made at our store and that your use of, or inability to use, the service is at your sole risk.

Links
Links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for their content or liable for any harm or damages related to the purchase or use of anything you may buy from them. We are also not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Privacy Policy
Your submission of personal information through the store is governed by our Privacy Policy. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address, browser, operating system and URL data in order to provide us with information that helps us to improve our online experience and marketing. With your permission, we may send you emails about our store, new products and other updates. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@dr-wills.com or mailing us at: 46, High Street, Gosforth, Newcastle upon Tyne, NE3 1LX . We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Squarespace
Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace’s data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall.

Payment
When you use a direct payment gateway to complete your purchase, Squarespace stores your credit card data. Payments on our site are processed using Stripe a secure and trusted online payment gateway. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Squarespace’s Terms of Service and Privacy Statement.

Security
We take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

Cookies
We use cookies to improve your experience of our site. A cookie is a small file that is downloaded onto your computer when you visit a website.  It allows us to recognise and tailor our site to you and it won’t harm your computer. If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from our store. If you want to do this please check the help section of your browser (or your settings on a smart phone) to learn how to change your preferences.

Copyright
This site and our work and products within it are copyright of Doctor Will’s Ltd. No part of the site or its content may be reproduced or distributed without our written permission.

Contact Us
Questions about our Terms of Service and Privacy Policy should be sent to us at info@dr-wills.com or by mailing us at: info@dr-wills.com or mailing us at: 46, High Street, Gosforth, Newcastle upon Tyne, NE3 1LX